Currency, Shipping & Handling Policy
DC shipping protection is here
We are proud to offer shipping protection on your orders from DC. At checkout you will have the option to add shipping protection via a checkbox if you wish. Need more details? Click on the information icon at checkout or read over the policy here.
Need to make a claim? Raise via our form here
Route Protection Claims - If you added it to your order
This is important: Route's Policy
Due to the way Route insurance operates, they require lost in transit claims to be made from 20 days from the last scan and no longer than 30 days. This leaves a 10 day window to launch a Route claim.
With COVID delays and the way shipping is currently working, this means that majority of our orders are taking longer to receive tracking updates.
Therefore, to ensure you are protected, we are informing all of our customers to open a claim immediately if they are within 20 - 30 days of their last tracking update. This is regardless of expected delay times. We are only advising you do this so that you are protected!
If your claim is approved, we recommend requesting Route payout the claim back to you.
USE THIS LINK TO BEGIN YOUR CLAIM - Highly recommended!
Prices in AUD and have 10% GST
Daily Clack prices are all converted to AUD. Prices do change when items are ordered due to fluctuations in the Australian Dollar.
10% Goods and Services Tax is included in all published prices.
Shipping & Handling
Daily Clack aims to get your order processed between 1-3 business days. Sometimes some delays happen due to workload. We are working on improving this.
All shipping discount codes are for standard shipping unless otherwise stated.
Daily Clack has a few shipping partners, primarily for orders 500g and below, AusPost is the courier used. Standard delivery times is 5 business days, though this may vary. Express post is 1-2 business days to most major cities.
Standard shipping is $6.20 for 500g
Express shipping is $9 for 500g
International shipments utilise AusPost
Delivery times start at 5 business days and can take up to 20-30 business days before delivery.
International shipping starts at $10 for 200g
We offer DHL for Express or Tracked shipping where applicable. Deliveries via this service range from 1-3 business days (delivery destination pending).
Imports, duties, and taxes are all the responsibility of the customer.
Refusing to pay duties will result in your order being cancelled minus the TOTAL shipping cost (inclusive of return) and any other applicable fees.
EU and UK Minimum Order
Due to new VAT rules, there are minimum order amounts now for orders to these parts of the world.
This means that a flat rate of $24 for DHL Express for most orders. Things that will be shipped via standard shipping for this rate are dense low value items (JTK Trays for example).
Minimum orders for both of these regions is $240 AUD
PayPal Refunds - 3% fee
Due to PayPal's terrible business practices, we have to pass on their 3% fee on change of mind refunds. Rather than put our prices up so everyone has to bear this cost, we've decided to only include it if needed - on Change of Mind Refunds. This applies only for products not yet shipped. Change of mind returns are not accepted.
We are also happy to provide you with a gift card for the full order value if you do not wish to receive a Paypal refund minus 3% fees.
Want to avoid the fee? Pay via other means.
Below is a video explaining why PayPal are terrible.
Change of mind returns
Please ensure your order is correct, as once your order has been shipped, we cannot verify the use of the products, and therefore cannot accept change of mind returns.